Customer Service

We hope you love our Hug At Home products as much as we do, if you have any queries regarding our products, services or how to use this website, our fabulous friendly Customer Care Team are here to help. We operate during the hours of 9am - 5pm, Monday - Friday, excluding Bank Holidays. 


Returns Address: The Hug At Home Team, PHOENOX TEXTILES LTD, Spring Grove Mills, Clayton West, Huddersfield HD8 9HU

T: +44 (0)1484 864 304  

F: +44 (0)1484 865 352


We will do our very best to answer any questions and get back to all email queries within two working days. For any urgent matters please call us on 01484 864 304.