Customer Service

We hope you love our Hug At Home products as much as we do, if you have any queries regarding our products, services or how to use this website, our fabulous friendly Customer Care Team are here to help. We operate during the hours of 9am - 5pm, Monday - Friday, excluding Bank Holidays. 


Returns Address: Hug At Home, Phoenox Textiles Ltd, Spring Grove Mills, Clayton West, Huddersfield HD8 9HH

T: +44 (0)1484 959 301  


We will do our very best to answer any questions and get back to all email queries within 4 hours during working hours, or the next working day. For any urgent matters please call us on 01484 959 301.