Terms & Conditions

Use of our Website

References to “we”, “us” or “our” throughout www.hugathome.co.uk ("the website") are to Phoenox Textiles Limited. The use of the website and the purchase of any goods ("Goods") from the Website is governed by these terms and conditions ("Conditions"). We reserve the right to modify these terms and conditions from time to time without notice to you. There is no charge imposed by us for accessing the Website but you must pay the cost of the communications link you use to visit the website. Access to the Website may be suspended, restricted or terminated at any time.


Product Specification

Due to the nature of the materials used 'recycled' content may vary, but with a minimum of 70% recycled cotton (to 30% recycled microfibre). We are always looking for ways to improve our products and we reserve the right to change specifications, colours and materials shown in our brochures and on our web site or to withdraw products without prior notice.


Contract Information

Goods supplied from the Website are supplied by Phoenox Textiles Limited ("Phoenox"), a company registered in England and Wales whose company registration number is 00528027 and VAT number is 183370657 whose registered office address is Spring Grove Mills, Clayton West, HD8 9HU, United Kingdom. Your submission of an order represents an offer to purchase Goods indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Phoenox shall not be obliged to sell you those goods.


Limitation of Liability

Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implies in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.


We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Goods.


This does not affect your statutory rights as a consumer. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.


We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any loss which was not brought to the attention of Phoenox at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Phoenox; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.



If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.



No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.



Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


Entire agreement

These Conditions (as amended from time to time) contain the entire agreement between You and Us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between You and Us in relation to such matters. You confirm that You have read these conditions and, You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.



The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


Online Promotions

From time to time, we may run sales promotions or offer other incentives to purchase particular products from us. The length of time, products and conditions of said promotions will be set out in this section. Phoenox reserve the right to withdraw the promotion at any time and without notice.


Discount Codes

Only one discount code can be applied on any one order. Discount codes are non-transferrable. Phoenox reserve the right to withdraw the promotion at any time and without notice. Discount codes cannot be used with purchases for Bespoke Sizing Orders, Charity Hug Rugs and Gift Cards or products on sale.


Gift with Purchase

From time to time, Phoenox may run ‘gift with purchase’ promotions. At such times, certain selected items will be added free of charge to an order as stated in marketing communications. Orders that hit the required criteria will only be eligible to receive a maximum of one free gift unless otherwise stated. While stocks last. If you decide to return the full priced item for a refund, the free item must also be returned. Alternatively, if you wish to keep the free item, then the cost of the free item will be deducted from any refund.



From time to time, we may run prize draws, giveaways or other prize promotions on our site. The length of time the competitions runs for, the conditions of entry to the competition and the prizes for winning the competition will be subject to our discretion. More specific details relating to said competitions will be available on individual landing pages.

Here you can find our privacy policy and stance on cookies.



In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.


Bloom & Wild

We have partnered up with Bloom & Wild, if you're lucky enough to have received some gorgeous flowers from them you might have got a discount code from us! This code can only be used on your first order and cannot be used in conjunction with any other of our lovely offers. Offer valid until 30th November 2020.


Hug Rug and YuMOVE Giveaway

Our Hug Rug / YuMOVE giveaway on social media starts on 15th October 2021 and finishes on 20th October 2021 at 12pm. Winner will be chosen at random and contacted by 21st October 2021, winner then has 28 days to claim their prize. There will be one winner on Instagram for each account. Winner can choose 1x any Hug Rug mat (65x85cm) and runner (65x150cm) and the prize from YuMOVE. If winner lives outside of mainland UK delivery fees may apply. Prize cannot be transferred or exchanged for cash alternative. Phoenox Textiles reserves the right to withdraw this competition at any time.


Bespoke Sizes

All orders placed for Bespoke sized products cannot be cancelled and are sold on a non-returnable and non-refundable basis, unless faulty. Any lead times provided are only a guide as these may be affected by factors outside of our control.


Price Match Guarantee

If you find one of our products at a lower price elsewhere you can make a price match request. To do this please get in touch with our customer service team by sending them a website link to the lower price item. Products need to be like for like, with same weight, size and composition.