Delivery

Please see our delivery options and information below.

UK Mainland* (Standard Delivery 3-5 days)
  • Free for orders over £75. Free delivery over £75 offer is on orders equal to or greater than £75 after discounts have been taken into account.
  • £4.95 for orders under £75
  • Please allow 3-5 working days for delivery
  • Delivery is free for bespoke orders over £75, however packages over 2 metres will incur a delivery charge. Please call us for more information.

*This unfortunately doesn’t include our lovely customers across the waters in Northern Ireland, the Channel Islands and some areas of the Highlands & Islands.

Northern Ireland, Scottish Highlands & Islands, Channel Islands (Standard Delivery 3-5 days)
  • £15 for orders over £75
  • £20 for orders under £75
  • Please allow 3-5 working days for delivery
Europe (Standard Delivery 4-7 days)
  • Please allow 4-7 working days for delivery
  • Delivery costs calculated at checkout based on location
  • Please note; all deliveries outside of the UK are shipped on a Delivery Duty Paid basis (DDP)
Rest of the World (Standard Delivery 4-10 days)
  • Please get in touch with our lovely Hug team for pricing for orders to Rest of the World
  • Please allow 4-10 working days for delivery
  • Please select your country at the checkout for the individual location prices.
  • Please note; all deliveries outside of the UK are shipped on a Delivery Duty Paid basis (DDP)
General

Delivery shall occur when the company or its carrier arrive at the address given to the company at time of order. Every effort will be made by the company to deliver goods within the period specified by the company, however such dates will not constitute part of the contract.

The company cannot accept responsibility in the event that goods are left as instructed by you without your presence at the time of delivery.

If you fail to accept delivery of goods when delivered the company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge.

Risk of damage to or loss of the goods shall pass to you upon delivery.